Product Operations Coordinator

Location: Austin, Texas
Job # 11252036
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milk + honey is a thriving collection of premier spa and salons in Austin and Houston, Texas, offering a full range of services including massage, facials, waxing, natural nail therapy, hair care, makeup application, and bridal packages in a modern, inviting space.
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milk + honey abides by and exemplifies its core Four Principles, which have become an essential part of our processes, culture, and growth:

Care. Be kind, compassionate, and listen to one another.
Thrive. Enjoy what you do and push yourself to improve.
Inspire. Surprise, delight, and go above and beyond.
Simplify. Do more with less.

Product Operations Coordinator
The Product Operations Coordinator performs a full spectrum of duties designed to support the product operations company. This role reports into Product Operations Manager.
This job description is fluid and will continue to expand as the product company grows.
Primary Responsibilities:
  • Assisting the Product Operations Manager in Sourcing, Development
  • Placing & Tracking of production orders, components, and invoices with costing
  • Manage all samples, tracking, feedback, and correspondence
  • Monitor all delivery dates and implement timely communication on delivery with sales, marketing and operations
  • Customer Service - work with our fulfillment team member to ensure top level of customer service
  • Consumer Experience- Help manage all parts of the consumer experience- managing label content, websites updated, sell sheets, etc,
  • Training and Education - work on videos and other content for customer facing training.
  • Help to support any number of other new initiatives and projects- such as testers, samples, NSF certification, etc.
  • Assist in managing cross-team initiatives with Marketing
General Requirements
  • Practice well-organized, detail-oriented behaviors; Take initiative to help create new processes
  • Assist the Founder with any additional assigned projects or tasks
  • Must be able to sustain reasonable physical activity for the duration of a scheduled shift
  • Must be able to lift up to 25lbs
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