Spa and Salon Client Coordinator

Location: Fort Worth, Texas
Job # 11551244
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milk + honey spa is expanding to Fort Worth, Texas and will be opening around winter 2018 at the Shops at Clearfork.

If you are a Concierge, please submit your resume and we will be in touch closer to our opening date of winter 2018.

The Concierge performs a full spectrum of duties designed to make each client's visit the singular best customer service experience. The essential duties and responsibilities for the position of Concierge include:
  • Provide superior customer service while encompassing milk + honey brand standards
  • Answer multi-line phone system and respond to client emails in a timely manner
  • Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
  • Be able to work scheduled shifts at all locations including the reservations center
  • Be available to work nights, weekends and some holidays
  • Schedule clients following strict milk + honey protocol, to maximize efficient use of time
  • Elevate the client experience by offering enhancements and additional services
  • Welcome clients and guide them through the spa + salon
  • Have each client fill out and sign an intake or addendum for each service
  • Use our operating system effectively to make all aspects of the spa/salon run efficiently
  • Communicate with all co-workers and clients in a friendly, professional manner
  • Educate clients and close out retail sales that will provide clients with the maximum benefits
  • Help maintain retail area, communicate with management about product feedback, stock levels, etc.
  • Assist with light housekeeping (picking up glasses in lounge, robes in locker room)
  • Complete side work and closing duties directed by co-workers or managers
  • Be positive, outgoing and energetic
  • Attend all meetings and trainings required of your department or the company in general
  • Check email regularly, participate in discussions, and help find solutions
  • Adhere to all policies and procedures expected of milk + honey Partisans
  • Adhere to any and all protocol changes issued by management
  • The desire and ability to exemplify milk + honey’s 4 Principles in every interaction with clients and coworkers
  • Ability to sustain reasonable physical activity for the duration of a scheduled shift
  • Ability to hear so as to effectively understand customer’s needs
  • Ability to lift up to 25lbs
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