Location: Houston, TX
Job # 11551298
milk + honey was founded in 2006 by Alissa Bayer, and has since become Texas’ premier destination for an exceptional day spa experience. From a single standalone spa in downtown Austin, milk + honey has grown to include a collection of five spas—with two more slated to open in early 2019 and national expansion on the horizon. With a core menu of therapeutic treatments and select seasonal specials, milk + honey operates with a philosophy centered on healing, wellness, and relaxation. milk + honey spas use only the cleanest products for every treatment and the brand is a champion of organic, non-toxic ingredients. milk + honey’s eponymous product line—used throughout the spas and sold in-spa and online—was born in 2013 and developed in collaboration with a team of more than 50 estheticians and massage therapists to be hyperclean and effective, made with only the highest-quality ingredients and pure essential oils. milk + honey was at the forefront of the clean beauty revolution over a decade ago and continues to redefine and democratize the day spa experience for everyone by providing therapeutic and accessible respites and effective and luxurious skincare products to indulge, unwind, and cleanse the body and mind.

The Manager performs a full spectrum of duties, ensuring exceptional client service and employee satisfaction. The essential duties and responsibilities for the Manager position include:
  • Maintain accurate spending records and assist Accounting with coding and receipt collecting
  • Support General Manager with budget analysis and sales reports, as well as to provide supportive evidence or insights into monthly projection goals.
Brand Standards
  • Maintain the milk + honey brand facility standards through coordination of all maintenance and improvement projects
  • Maintain standards and create processes to ensure your location is organized, clean and presentable
  • Coordinate a system so that all client reviews, surveys and concerns are addressed within 24 hours or less
  • Possess superior customer service skills to mediate all situations with a calm, helpful demeanor; address on-site client issues in real time
Daily Operations
  • Ensure the location is in compliance with all regulatory codes and licenses are up to date
  • Support the General Manager in decisions that affect the financial health of the business; profitability and maintaining the milk + honey brand and facility standards
  • Assist in calculating and updating daily, weekly, monthly and quarterly business goals, maintain accountability for those goals and revenue projections
  • Manage the business so that possible impediments to meeting goals can be dealt with before they affect revenue numbers
  • Assist the Procurement Department with retail and back bar ordering, inventory, merchandising and innovation
  • Collaborate with the Marketing team to set marketing goals and provide the operational support to achieve those goals
  • Communicate location needs for special promotions and social media outreach
Employee Relations
  • Coordinate the interview process for all staff positions and assist GM in making final decisions about candidates
  • Mentor and develop the Assistant Managers, MiT, and Department Heads, providing clear and reachable goals
  • Witness or conduct employee verbal and written notices and terminations in a timely manner
  • Possess superior customer service skills and knowledge, must be willing to mediate difficult situations with calm, helpful demeanor
General Requirements
  • Have a basic understanding of all of the systems and programs that are essential to the management of the business
  • Be available on an on-call basis for protocol and system questions from Assistant Managers, MiT and Department Heads
  • Demonstrate the calm ability to multitask in a high-pressure environment
  • Personify milk + honey’s 4 Principles in every interaction with clients and coworkers
  • Must be able to sustain reasonable physical activity for the duration of a scheduled shift
  • Must be able to hear so as to effectively understand customer’s needs
  • Must be able to lift up to 25lbs
milk + honey is the brainchild of lifestyle entrepreneur Alissa Bayer, a Florida native who moved to Austin to attend graduate school at University of Texas at Austin. Alissa fell in love with the city, its unique culture, and the wonderful people, so she and her family made the decision to stay. One thing that Alissa didn’t find in Austin were the wonderful urban day spas that she frequented in years past while living in New York, Washington, D.C., and San Francisco. After much soul-searching and strategic planning, Alissa decided to fill this need and combine her many years of professional experience, her creative and playful nature, and her desire to create something that makes other people feel great. She founded milk + honey in 2006 with a single, standalone spa, and has since grown the brand to include a collection of spas across Austin and Houston as well as a line of hyperclean, non-toxic bath, body, and skincare available in-store and online. A dynamic and inspiring leader with extensive expertise in clean beauty and wellness, Alissa is an active member of the community through her involvement in Girlstart and the University of Texas at Austin’s MBA mentorship program.

BEES by milk + honey In a continued effort to give back, milk + honey owns and operates an urban apiary in Austin that supports the local ecosystem, protects the bees, and produces a small harvest of honey each year. Employees have the opportunity to apprentice with the beekeeper in order to learn about organic, non-aggressive beekeeping firsthand and 100% of the honey proceeds go directly back to maintaining their healthy hives.
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