Spa and Salon Client Coordinator - Reservations Center

Location: Austin, TX
Job # 11821738
milk + honey is a thriving collection of premier spa and salons in Austin and Houston, Texas, offering a full range of services including massage, facials, waxing, natural nail therapy, hair care, makeup application, and bridal packages in a modern, inviting space.

milk + honey abides by and exemplifies its core Four Principles, which have become an essential part of our processes, culture, and growth:

Care. Be kind, compassionate, and listen to one another.
Thrive. Enjoy what you do and push yourself to improve.
Inspire. Surprise, delight, and go above and beyond.
Simplify. Do more with less.

milk + honey is looking for a Spa/Salon Client Coordinator whose responsibilities include, but are not limited to, everyday operation of the front desk, salon, spa, and back of the house. The successful Spa/Salon Client Coordinator will be a self starter with exceptional multitasking skills, be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude.
Essential Duties
  • Availability to work nights, weekends, and holidays is a requirement
  • ​Provide superior customer service while encompassing milk + honey brand standards
  • Answer multi-line phone system and respond to client emails in a timely manner 
  • Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
  • Schedule clients following strict milk + honey protocol, to maximize efficient use of time 
  • Elevate the client experience by offering enhancements and additional services 
  • Welcome client and guide them through the spa + salon 
  • Have each client fill out and sign an intake or addendum for each service 
  • Use our operating system effectively to make all aspects of the spa/salon run efficiently
  • Communicate with all co-workers and clients in a friendly, professional manner
  • Educate clients and close out retail sales that will provide client with the maximum benefits
  • Help maintain retail area, communicate with management about product, feedback stock levels etc
  • Assist with light housekeeping (picking up glasses in lounge, robes in locker room) 
  • Complete side work and closing duties directed by co-workers or managers 
  • Be positive, outgoing and energetic 
  • Attend all meetings and training required of your department or company in general 
  • Check email regularly, participate in discussions, and help find solutions
  • Adhere to all policies and procedures expected of milk + honey Partisans 
  • Adhere to any and all protocol changes issued by management 
  • The desire and ability to exemplify milk + honey's 4 Principles in every interaction with clients and coworkers 
  • Ability to sustain reasonable physical activity for the duration of a scheduled shift 
  • Ability to hear so as to effectively understand customer's needs 
  • Ability to lift up to 25lbs 
Qualifications and Experience
  • Availability to work nights, weekends, and holidays is a requirement
  • Professional communication skills, both written and verbal
  • Must have schedule availability to include evenings, weekends, and holidays
  • Prior experience in retail, hospitality or salon/spa industry strongly preferred
  • Must have a minimum of two years customer service experience, management experience a plus
  • Experience with salon/spa software and Microsoft office is preferred though general computer knowledge is required
  • Natural ability to sell and educate clients on products and treatments
  • Bachelor's degree or equivalent work experience
milk + honey offers our spa and salon coordinators the following benefits:
  • Competitive compensation plan
  • Affordable health, dental and vision plans
  • Paid vacation
  • Matching 401k plan
  • Ongoing training opportunities
  • Generous discounts on treatments and products
Named one of Austin Business Journal's "Best Places to Work," milk + honey is deeply committed to helping you achieve your personal and professional goals. We believe that happy employees, thorough training, wonderful service, and an encouraging environment result in happy clients who return often.

If you are ready to be a part of an award winning team, please complete our online application.
milk + honey is an Equal Employment Opportunity Employer and is a drug-free workplace.
this job portal is powered by CATS