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Manager - Houston

Location: Houston, Texas
Job # 8587448
milk + honey is a thriving collection of premier spa and salons in Austin and Houston, Texas, offering a full range of services including massage, facials, waxing, natural nail therapy, hair care, makeup application, and bridal packages in a modern, inviting space.

milk + honey abides by and exemplifies its core Four Principles, which have become an essential part of our processes, culture, and growth:

Care. Be kind, compassionate, and listen to one another.
Thrive. Enjoy what you do and push yourself to improve.
Inspire. Surprise, delight, and go above and beyond.
Simplify. Do more with less.
 
The Manager performs a full spectrum of duties, ensuring exceptional client service and employee satisfaction. The essential duties and responsibilities for the Manager position include:
Financial
  • Maintain accurate spending records and assist Accounting with coding and receipt collecting
  • Support General Manager with budget analysis and sales reports, as well as to provide supportive evidence or insights into monthly projection goals.
Brand Standards
  • Maintain the milk + honey brand facility standards through coordination of all maintenance and improvement projects
  • Maintain standards and create processes to ensure your location is organized, clean and presentable
  • Coordinate a system so that all client reviews, surveys and concerns are addressed within 24 hours or less
  • Possess superior customer service skills to mediate all situations with a calm, helpful demeanor; address on-site client issues in real time
Daily Operations
  • Ensure the location is in compliance with all regulatory codes and licenses are up to date
  • Support the General Manager in decisions that affect the financial health of the business; profitability and maintaining the milk + honey brand and facility standards
  • Assist in calculating and updating daily, weekly, monthly and quarterly business goals, maintain accountability for those goals and revenue projections
  • Manage the business so that possible impediments to meeting goals can be dealt with before they affect revenue numbers
  • Assist the Procurement Department with retail and back bar ordering, inventory, merchandising and innovation
Marketing
  • Collaborate with the Marketing team to set marketing goals and provide the operational support to achieve those goals
  • Communicate location needs for special promotions and social media outreach
Employee Relations
  • Coordinate the interview process for all staff positions and assist GM in making final decisions about candidates
  • Mentor and develop the Assistant Manager, MiT, and Department Heads, providing clear and reachable goals
  • Witness or conduct employee verbal and written notices and terminations in a timely manner
  • Possess superior customer service skills and knowledge, must be willing to mediate difficult situations with calm, helpful demeanor
General Requirements
  • Have a basic understanding of all of the systems and programs that are essential to the management of the business
  • Be available on an on-call basis for protocol and system questions from Assistant Managers, MiT and Department Heads
  • Demonstrate the calm ability to multi-task in a high-pressure environment
  • Personify milk + honey’s 4 Principles in every interaction with clients and coworkers
  • Must be able to sustain reasonable physical activity for the duration of a scheduled shift
  • Must be able to hear so as to effectively understand customer’s needs
  • Must be able to lift up to 25lbs

 
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