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Manager In Training (MIT)

Location: Austin, Texas
Job # 8880452
The milk + honey Leadership Development Program
 
Manager In Training
 
Position Description:
The Manager In Training is a training and development program  to provide individuals who exhibit remarkable talent in customer service a path to milk + honey Leadership. The Manager In Training (MIT) position performs a full spectrum of duties, contributing to an exceptional client experience, employee satisfaction and the financial health of the business. This position will provide the MIT an opportunity to gain a foundation of knowledge that will contribute to their professional development by working on special projects and participating in some of the day-to-day duties of the managers. The MIT position will average 40 hours per week. MIT’s who complete their training are encouraged and expected to apply for any open Manager positions within their city.
 
Who qualifies for the Manager In Training?
Candidates for the MIT position are individuals who have a proven work history as a leader in some capacity, who express interest in joining the milk + honey Leadership Team and who display characteristics that make a milk + honey leader, as determined by current members of the Leadership Team.
 
Successful Candidates will posses:
  • A passion for the spa/salon/wellness industry
  • 2-3 years of experience in a customer service driven environment
  • Availability and willingness to work a traditional retail schedule, including weekends, holidays, and evenings
  • Ability to collaborate with location managers and other Spa Partisans in many areas with excellent communication skills utilizing proper grammar and syntax
  • Desire to work in a fast-paced environment where every day is different
  • Acumen to problem solve both client and staff challenges as presented throughout their shift
  • Aptitude to prioritize tasks to ensure that clients, staff and duties are taken care of in a timely manner
 
As a commitment to the development of the Manager In Training, members of the Leadership Team will offer specific mentoring opportunities. General examples of such activities are:
Customer service:
  • Observe in-the-moment client recovery and participate in follow-up with clients and appropriate team members.
  • Collaborate with Managers to assess client survey feedback and formulate a follow-up action plan.
  • Work with the group coordinator to ensure the point of contact for groups and parties is prepared for arrival and that all group details are executed.
  • Work with the training team to ensure that Concierge staff is well integrated into milk + honey and builds strong ties with other Spa Partisans. The MIT will hold Concierge shifts, Spa Attendant shifts and rotate in and out of the schedule to relieve Partisans for breaks and to keep up with the spirit of the Concierge position.
 
Retail:
  • Work with Leadership to conduct and manage monthly inventory and loss prevention.
  • Review reporting functions to analyze inventory management, sales and loss.
  • Participate in setting retail goals for staff and creating contests and motivation to support retail goals.
  • Ensure that retail shelves are dusted and stocked, provide daily motivation for team including role playing retail sales scenarios with Concierge to ensure goals are met.
 
Coaching:
  • Participating in preparing and delivering performance reviews and feedback to spa and salon staff.
  • Participate in quarterly department staff meetings, coordinating with Leadership to ensure attendance.
 
Motivation:
  • Create a motivational environment for spa and salon staff by communicating contests for daily/pay period/monthly/quarterly goals and tracking + communicating successes and opportunities.
  • Monitor key metrics and staff performance.
  • Display a professional attitude and maintaining composure; provide the team with a positive and motivating work environment and leading by example. Leave the ego at the door.
 
Training:
  • Work closely with Leadership to ensure spa and salon protocols and company standards are maintained
  • Actively participate in overseeing training for new hires, communicating status of new hire training with team and participate in creating action plans for anyone needing additional support
 
Liaison:
  • Possess the ability to pinpoint morale issues and areas of opportunity within the team, maintaining communication with Leadership and collaborating on solutions.
  • Work shifts ‘on the floor’, acting as a liaison between the front desk, housekeeping, managers and therapist team, with various hours of daily admin work to be performed when available.
  • Work closely with reservation staff for daily changes to therapists’ and clients’ service schedule and communicating immediate changes to the correct person.
  • Forecast schedule, identify problems and solve proactively
 
Human Resources:
  • Interpret the policies and procedures as set forth by the Employee Handbook. Collaborate with Managers to enforce, document and discuss opportunities with staff as they apply to the Employee Handbook.
  • Participate in interview training to understand the DOs and DON’Ts as well as to hone in on the skills needed to assess candidates for potential hires.
  • Attend payroll processing to fully comprehend the pay structure of all positions.
  • Learn the basics of the employee compensation package: insurance, 401k, vacation, etc…
 
Financials:
  • Process daily paperwork and deposits.
  • Assist in calculating and updating business goals.
  • Amex coding + sorting.
 
Maintenance:
  • Troubleshoot any issues, i.e., broken equipment, damage to building, communicate with landlord re: construction noise, alarms, issues affecting service etc…
  • Coordinate repairs and communicate special needs to appropriate staff.
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