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Assistant Manager - Arboretum

Austin, Texas
After completing her MBA at The University of Texas at Austin, Alissa decided to forgo a traditional post-MBA job and instead launched milk + honey spa. Not only did she see an opportunity in Austin for a luxury day spa, but it was important to her to build something that made — and continues to make — others feel great. In January 2006, she launched milk + honey, and today, it encompasses a thriving collection of six spas in Austin, Houston and Fort Worth. In 2014, she launched milk + honey’s line of hyperclean, organic, and effective bath and bodycare products — with skincare debuting in 2019.

milk + honey abides by and exemplifies its core Four Principles, which have become an essential part of our processes, culture, and growth:

Care. Be kind, compassionate, and listen to one another.
Thrive. Enjoy what you do and push yourself to improve.
Inspire. Surprise, delight, and go above and beyond.
Simplify. Do more with less.

We are expanding our Arboretum Salon to include a spa. The Spa/Salon is slated to open early fall of this year. 

milk + honey is looking for an Assistant Manager whose responsible for a full spectrum of duties, ensuring exceptional client service and employee satisfaction. The essential duties and responsibilities of the Assistant Manager position include:
 
Brand Standards
  • Possess superior customer service skills to mediate all situations with a calm, helpful demeanor
  • Identify and troubleshoot areas|policies that may pose a negative employee experience
  • Take initiative on client survey, be the contact for scores that need to be investigated, and troubleshoot any issues that may affect client experiences; address on-site client issues in real time
  • Be the contact of any in-store marketing initiatives, including promotions, collateral, and communication with staff
 
Daily Operations
  • Assist with retail ordering, create purchase orders, receive products, perform monthly counts and merchandise all retail
  • Introduce new retail items and lines to staff; train as necessary. Monitor retail transactions and employee allocation to ensure accuracy
  • Have a comprehensive understanding of our operating system and the ability to troubleshoot issues
  • Monitor all reports, check for accuracy, resolve issues that affect closing numbers
  • Process weekly deposit and take to the bank
  • Ensure location supply lists are turned in to the Procurement Department on time
  • Take initiative to help create new processes
  • Assist in calculating and updating business goals
  • Maintain the milk + honey brand facility standards; assist Manager with maintenance and improvement coordination
  • Be a contact for and communicate with staff regarding all repairs
 
Employee Relations
  • Be available on a limited on-call basis for protocol and system questions, including, but not limited to, the rotating employee emergency line
  • Be available to work the Concierge desk, including but not limited to Concierge breaks
  • Set an example by being flexible and punctual in your schedule
  • Manage the interview process for staff positions and determine staffing metrics; schedule training and monitor progress for new hires
  • Be able to forecast schedule, identify problems and solve proactively
  • Manage all departments; enter and edit new and existing employee schedules, adjust time clocks, monitor schedules, and overtime
  • Witness or conduct employee write-ups or terminations as directed by Manager
  • Create and track monthly contests for all departments, coordinate and attend all department-specific meetings
 
General Requirements
  • Have a fundamental understanding of all of the systems and programs that are essential to the management of the location
  • Be available on an on-call basis for protocol and system questions from staff
  • Demonstrate the calm ability to multi-task in a high-pressure environment
  • Personify milk + honey’s 4 Principles in every interaction with clients and coworkers
  • Must be able to sustain reasonable physical activity for the duration of a scheduled shift
  • Must be able to hear so as to effectively understand customer’s needs
  • Must be able to lift up to 25lbs
 
Qualifications and Experience
  • 2+ years of leadership experience
  • 5+ years of customer service experience
  • Strong leadership capability with experience leading diverse teams
  • An entrepreneurial spirit and a desire to be part of a growing organization
  • Ability to work a schedule that consists of evenings, weekends, and holidays
 
milk + honey offers our Assistant Managers the following benefits:
  • Competitive compensation plan
  • Affordable health, dental and vision plans
  • Paid vacation
  • Matching 401k plan
  • Ongoing training opportunities
  • Generous discounts on treatments and products

Named one of Austin Business Journal's "Best Places to Work," milk + honey is deeply committed to helping you achieve your personal and professional goals. We believe that happy employees, through training, wonderful service, and an encouraging environment result in happy clients who return often.
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