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Assistant Manager, Hill Country Galleria

Austin, Tx
milk + honey was founded in 2006 by Alissa Bayer, and has since become Texas’ premier destination for an exceptional day spa experience. From a single standalone spa in downtown Austin, milk + honey has grown to include a collection of five spas—with two more slated to open in early 2019 and national expansion on the horizon. With a core menu of therapeutic treatments and select seasonal specials, milk + honey operates with a philosophy centered on healing, wellness, and relaxation. milk + honey spas use only the cleanest products for every treatment and the brand is a champion of organic, non-toxic ingredients. milk + honey’s eponymous product line—used throughout the spas and sold in-spa and online—was born in 2013 and developed in collaboration with a team of more than 50 estheticians and massage therapists to be hyperclean and effective, made with only the highest-quality ingredients and pure essential oils. milk + honey was at the forefront of the clean beauty revolution over a decade ago and continues to redefine and democratize the day spa experience for everyone by providing therapeutic and accessible respites and effective and luxurious skincare products to indulge, unwind, and cleanse the body and mind.

The Assistant Manager performs a full spectrum of duties, ensuring exceptional client service and employee satisfaction. The essential duties and responsibilities for the Assistant Manager position include:

Brand Standards
  • Possess superior customer service skills to mediate all situations with a calm, helpful demeanor
  • Identify and troubleshoot areas|policies that may pose a negative employee experience
  • Take initiative on client survey, be the contact for scores that need to be investigated, and troubleshoot any issues that may affect client experiences; address on-site client issues in real time
  • Be the contact of any in-store marketing initiatives, including promotions, collateral, and communication with staff
Daily Operations
  • Assist with retail ordering, create purchase orders, receive products, perform monthly counts and merchandise all retail
  • Introduce new retail items and lines to staff; train as necessary. Monitor retail transactions and employee allocation to ensure accuracy
  • Have a comprehensive understanding of our operating system and the ability to troubleshoot issues
  • Monitor all reports, check for accuracy, resolve issues that affect closing numbers
  • Process weekly deposit and take to the bank
  • Ensure location supply lists are turned in to the Procurement Department on time
  • Take initiative to help create new processes
  • Assist in calculating and updating business goals
  • Maintain the milk + honey brand facility standards; assist Manager with maintenance and improvement coordination
  • Be a contact for and communicate with staff regarding all repairs
Employee Relations
  • Be available on a limited on-call basis for protocol and system questions, including, but not limited to, the rotating employee emergency line
  • Be available to work the Concierge desk, including but not limited to Concierge breaks
  • Set an example by being flexible and punctual in your schedule
  • Manage the interview process for staff positions and determine staffing metrics; schedule training and monitor progress for new hires
  • Be able to forecast schedule, identify problems and solve proactively
  • Manage all departments; enter and edit new and existing employee schedules, adjust time clocks, monitor schedules and overtime
  • Witness or conduct employee write ups or terminations as directed by Manager
  • Create and track monthly contests for all departments, coordinate and attend all department-specific meetings
General Requirements
  • Have a fundamental understanding of all of the systems and programs that are essential to the management of the location
  • Be available on an on-call basis for protocol and system questions from staff
  • Demonstrate the calm ability to multi-task in a high-pressure environment
  • Personify milk + honey’s 4 Principles in every interaction with clients and coworkers
  • Must be able to sustain reasonable physical activity for the duration of a scheduled shift
  • Must be able to hear so as to effectively understand customer’s needs
  • Must be able to lift up to 25lbs
Named one of Austin Business Journal's "Best Places to Work," milk + honey is deeply committed to helping you achieve your personal and professional goals. We believe that happy employees, thorough training, wonderful service, and an encouraging environment result in happy clients who return often.
If you are ready to be a part of an award winning team, please complete our online application.
milk + honey is an Equal Employment Opportunity Employer and is a drug-free workplace.
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