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General Manager of Spa- Chicago

Chicago, IL

Opening soon, milk + honey is looking for an experienced General Manager to oversee our upcoming location.

milk + honey was founded in 2006 by Alissa Bayer, and has since become Texas’ premier destination for an exceptional day spa experience. From a single standalone spa in downtown Austin, milk + honey has grown to include a collection of seven spas—with more on the horizon. With a core menu of therapeutic treatments and select seasonal specials, milk + honey operates with a philosophy centered on healing, wellness, and relaxation. milk + honey spas use only the cleanest products for every treatment and the brand is a champion of organic, non-toxic ingredients. milk + honey’s eponymous product line—used throughout the spas and sold in-spa and online—was born in 2014 and developed in collaboration with a team of more than 50 estheticians and massage therapists to be hyperclean and effective, made with only the highest-quality ingredients and pure essential oils. milk + honey was at the forefront of the clean beauty revolution over a decade ago and continues to redefine and democratize the day spa experience for everyone by providing therapeutic and accessible respites and effective and luxurious skincare products to indulge, unwind, and cleanse the body and mind.

Position Summary: 
The General Manager holds primary responsibility for the location and the entire team at that location, managing the business proactively so that possible impediments to the location’s success can be dealt with before they affect revenue, profitability, employee satisfaction and customer service.

Essential Duties and Responsibilities:

Duties include but are not limited to the following:

  • Financial

    • Be accountable for the profitability and growth of the location.

    • Create revenue and profitability projections and an annual budget.

    • Oversee the monthly P&L, sharing location specific results with Assistant Managers and other appropriate staff members.

    • Collaborate with other departments to ensure that location-specific bookkeeping is correctly coded in a timely manner.

    • Oversee the procurement process including retail and back bar ordering, inventory management, and merchandising. Collaborate

    • Collaborate effectively with the procurement department to create efficiencies and business improvements.

    • Assist in calculating and updating daily, weekly, monthly and quarterly business goals.

    • Proactively identify variances from budgeted goals and address them collaboratively with Inc. staff.

  • Brand Standards

    • Keep location organized, clean and presentable and conduct quarterly walk-throughs with the Director.

    • Maintain the milk + honey brand facility standards through oversight of all maintenance and improvement projects.

    • Maintain the milk + honey brand service standards through regular and comprehensive evaluations and action plans.

    • Coordinate a system so that all client reviews, surveys and concerns are addressed within 24 hours or less.

  • Human Resources

    • Recruit for all location positions, oversee the application process and make final decisions about all hiring decisions.

    • Mentor and develop the staff, providing clear and reachable goals, reviews and regular coaching.

    • Conduct and supervise employee verbal and written notices and terminations.

    • Collaborate with INC HR Department to ensure that company and location policies and procedures are compliant with regulations, financially responsible, and in the best interests of our employees.

  • Vision & Growth

    • Help the Marketing team set marketing goals and provide the operational support to achieve those goals. Develop and maintain a comprehensive marketing calendar for your location, including location specific advertising and marketing campaigns, seasonal promotions and special events.

    • Attend all leadership meetings and contribute substantially to company-wide initiatives and projects.

    • Collaborate with INC. on special projects as needed.

 

Qualifications and Experience:

  • 5+ years of overseeing a team of 50+ people

  • Bachelor’s Degree or equivalent

  • Demonstrated ability to respond calmly and with clarity in high-pressure situations

  • Must be a self-starter and driver for the location, possess the ability to work autonomously and with a team.

milk + honey offers our massage therapists the following benefits:

  • Competitive compensation plan

  • Affordable health, dental and vision plans

  • Paid vacation

  • Matching 401k plan

  • Ongoing training opportunities

  • Continuing education reimbursement

  • Generous discounts on treatments and products

Special Considerations:

  • Must be able to sustain reasonable physical activity for the duration of a scheduled shift

  • Must be able to hear so as to effectively understand customer’s needs

  • Must be able to lift up to 25lbs

milk + honey’s core Four Principles remain an ever-present foundational part of our processes, culture, and growth.

Care. Be kind, compassionate, and listen to one another.

Thrive. Enjoy what you do and push yourself to improve.

Inspire. Surprise, delight, and go above and beyond.

Simplify. Do more with less.

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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