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Spa and Salon Client Coordinator - Hill Country Galleria | Austin

Austin, TX · Customer Service

milk + honey opened its doors in 2006 and over the past 9 years we have expanded to 4 locations in the Austin area. We are a locally owned company with a clear vision: provide an ideal​ environment for our employees and also to give our clients the very best experience.
milk + honey is proud to have been awarded “Best Places to Work” by Austin Business Journal 3 years in a row. At milk + honey, our employees look forward to coming to work each day, knowing that they are part of a team where everyone is encouraged and supported, where they are able to make a difference, where they can truly grow their career in a professional, respectful, world-class customer-service and team-oriented environment.
We offer flexible work schedules, fantastic benefits and generous compensation. Visit our website to learn more ​ http://milkandhoneyspa.com/
The concierge is responsible for:
-answering multi- line phone system
-greeting clients and guiding them through the spa
-communicate with all co-workers to keep spa/salon running efficiently
-educate yourself about retail lines, sell clients the products that will help them 

Successful candidates will posses: 
-availability to work nights, weekends and holidays
-customer service experience 
-a positive, outgoing, and energetic personality 

At milk + honey, we thrive in an environment of excellence. If you feel you have these characteristics and more, please submit an online job application and a resume.
The Concierge performs a full spectrum of duties designed to make each client's visit the singular best customer service experience. The essential duties and responsibilities for the position of Concierge include:

  • Answering multi-line phone system
  • Be able to work scheduled shifts at both locations and the reservations center
  • Scheduling clients following strict m + h protocol, to maximize efficient use of time
  • Greeting clients and guiding them through the spa
  • Use our operating system effectively to make all aspects of the spa/salon run efficiently
  • Communicate with all co-workers to keep spa/salon running efficiently
  • Assist with light housekeeping (picking up glasses in lounge, robes in locker room)
  • Schedule any repairs with manager's approval
  • Speak to tech support to troubleshoot problems with operating system, printers, etc
  • Have each client fill out and sign an intake or addendum for each service
  • Be positive, outgoing and energetic
  • Educate yourself about retail lines, sell clients the products that will help them
  • Help maintain retail area, communicate with management about product feedback, stock levels, etc
  • Attend all meetings and trainings required of your department or the company in general
  • Be available to work nights, weekends and some holidays
  • Check email regularly, participate in discussions, and help find solutions
  • Commit to treating each member of the m+h team as your clients, listen respectfully and help others
  • Follow dress code standards
  • Adhere to any and all protocol changes issued by management
  • Drive to constantly improve the department and the spa
  • The desire and ability to exemplify milk + honey’s 4 Principles in every interaction with clients and coworkers
  • Sensitivity to unnecessary waste of product and a willingness to act to reduce waste
  • Ability to sustain reasonable physical activity for the duration of a scheduled shift
  • The willingness to adhere to all Attendance and Punctuality policies in the handbook
  • Ability to hear so as to effectively understand customer’s needs
  • Ability to lift up to 25lbs
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