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Concierge - South Lamar

Austin, TX
milk + honey, Austin's favorite spa and salon, is looking for a few new concierges. 

milk + honey spa and SALON by milk + honey has received national and local recognition for exceptional client service and employee satisfaction 

Some of the awards we have won include: 
Best Places to Work- Austin Business Journal 3 years in a row 
Best Salon- Industry Choice- Austin Fashion Awards
Inc 5000- Inc Magazine 5 years in a row 
Top 100 Salons- Elle Magazine 2 years in a row

 
The concierge is responsible for:
*answering multi- line phone system
*greeting clients and guiding them through the spa
*communicate with all co-workers to keep spa/salon running efficiently
*educate yourself about retail lines, sell clients the products that will help them 

Successful candidates will posses: 
*availability to work nights, weekends and holidays
*customer service experience 
*a positive, outgoing, and energetic personality 

milk + honey provides: 
*a fun clean, busy working environment 
*competitive pay scale 
*paid vacation for full time employees (30+ hours a week)
*401k with employer match 
*company- sponsored medical, dental and vision insurance for employees working 21+ hours a week
*generous discounts and opportunities to enjoy services and products 

At milk + honey, we thrive in an environment of excellence. If you feel you have these characteristics and more, please submit an online job application and a resume. 

 
milk + honey spa |SALON by milk + honey job description
Concierge
 
The Concierge  performs a full spectrum of duties designed to make each client's visit the singular best customer service experience. The essential duties and responsibilities for the position of Concierge include:
 
  • Answering multi-line phone system
  • Be able to work scheduled shifts at both locations and the reservations center
  • Scheduling clients following strict m + h protocol, to maximize efficient use of time
  • Greeting clients and guiding them through the spa
  • Use our operating system effectively to make all aspects of the spa/salon run efficiently
  • Communicate with all co-workers to keep spa/salon running efficiently
  • Assist with light housekeeping (picking up glasses in lounge, robes in locker room)
  • Schedule any repairs with manager's approval
  • Speak to tech support to troubleshoot problems with operating system, printers, etc
  • Have each client fill out and sign an intake or addendum for each service
  • Be positive, outgoing and energetic
  • Educate yourself about retail lines, sell clients the products that will help them
  • Help maintain retail area, communicate with management about product feedback, stock levels, etc
  • Attend all meetings and trainings required of your department or the company in general
  • Be available to work nights, weekends and some holidays
  • Check email regularly, participate in discussions, and help find solutions
  • Commit to treating each member of the m+h team as your clients, listen respectfully and help others
  • Follow dress code standards
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